HOW DOES IT WORK?
The experience from the first years has shown that the initiation of a project can either start by searching for a customer problem or by looking for a premature solution solving a customer problem. A deep dive into the customer’s shoes allows to identify the real pain points. Therefore “getting out of the building” is imperative for our teams.
We spend much time analyzing the processes of our customers on-site to build empathy and an understanding of the underlying challenges. This is only possible with a clear focus of over 50% of workload of each core team member.